Unparalleled Magento extensions support from Iceberg Commerce

by Yang Yang on July 17, 2012

I bought 2 extensions from Iceberg Commerce for my dresses and gowns store Princessly over a year ago to enhance the URLs of the tags with regards to SEO:

  1. Magento tags SEO URLs
  2. Admin can add tags to products in editor

They were both very easy to install and use. Only I needed a few modifications to the SEO-friendly tags extension so I reached out to Raman who has created them. This is something Raman didn’t have to do for me because it’s beyond what the product was designed for. I thought he’d ignore my message and he had every right to do so. However, Raman turned out to be an extremely nice person and helped me all the way through to get my custom requirements done.

That was over 1 year ago.

Just yesterday I again asked him for help regarding a minor error the extension is spitting out and he’s doing everything he could to get my problem solved. After exchanging 20 or so email messages, he got it again.

I just thought someone like him, avidly supporting an ordinary customer (I only spent about $70), over 1 year after the sale, deserves a dedicated post here.

Comments on this entry are closed.

Previous post:

Next post: