I made a sale months ago when someone purchased a few website scripts for over $1,500. A few days after the transaction he fired a chargeback dispute. I thought, well ok, I’m puked. I almost gave in. But then I thought I couldn’t let him win this easily.
So I provided everything I can with regards to the dispute case in the PayPal resolution center, including transaction logs, email communications and several screenshots of proof that he had received the digital goods. A few days later, the funds are transferred away anyway. I lost.
This morning, however, PayPal sent me an email, over 100 days later:
Hello Kavoir,
We are pleased to inform you that we have successfully disputed chargeback
case #PP-xxx-xxx-xxx-xxx. The buyer’s card issuer has decided in your
favor and within seven days you will receive reimbursement for $xxxx.xx USD.
This is truly a surprise and a good one. You can imagine the look I had when I read the message. To make sure, I logged into my PayPal account and saw the funds right reimbursed.
How awesome is that.
Seems this is the way with paypal and other large organizations that operate on the internet, imagine how long it takes for them to shift through these kind of disputes.
It is pretty silly of them to automatically go in the favor of the guy starting the dispute however..