I made a sale months ago when someone purchased a few website scripts for over $1,500. A few days after the transaction he fired a chargeback dispute. I thought, well ok, I’m puked. I almost gave in. But then I thought I couldn’t let him win this easily.
So I provided everything I can with regards to the dispute case in the PayPal resolution center, including transaction logs, email communications and several screenshots of proof that he had received the digital goods. A few days later, the funds are transferred away anyway. I lost.
This morning, however, PayPal sent me an email, over 100 days later:
We are pleased to inform you that we have successfully disputed chargeback
case #PP-xxx-xxx-xxx-xxx. The buyer’s card issuer has decided in your
favor and within seven days you will receive reimbursement for $xxxx.xx USD.
This is truly a surprise and a good one. You can imagine the look I had when I read the message. To make sure, I logged into my PayPal account and saw the funds right reimbursed.
How awesome is that.