This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.

by Yang Yang on July 8, 2010

Very rarely you may encounter this error after you have clicked the “Pay Now” button on PayPal to send payment to someone / merchant in purchase of something:

This payment cannot be completed and your account has not been charged.  Please contact your merchant for more information.

paypal error: This payment cannot be completed and your account has not been charged.  Please contact your merchant for more information.

At first, I blamed my website payment integration on Convert Hub and thought that something about my merchant account (business account) at PayPal might have gone wrong.

However, I later found out that it’s actually because of my personal account which I used to pay to my merchant account. My personal account of PayPal was somehow limited at that time and could not send money by any means.

After providing necessary documents to verify my legal ownership of the account, its full access was restored and I tried a test payment via the “Buy Now” button at here. There was never any errors any more and the payment was successful.

namirun November 19, 2010 at 10:27 am

hi, refer to ur post, how actually u providing necessary documents to verify ur legal ownership of the account?

danish February 7, 2013 at 1:16 am

how actually u providing necessary documents to verify ur legal ownership of the account??????????????????

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