This is the second time I wrote a review of WiredTree and also the second time to have signed up a VPS account with them. The last time it was a 512MB VPS (VPS512) that has now been upgraded to VPS1000, doubling everything, RAM, disk storage and monthly bandwidth (tripled!), yet the price tag stays the same. Here are a few coupons that you can use to get 50% off the first 2 months should you want to sign up. The old coupons you may find elsewhere for VPS512 AND VPS 768 have been invalidated.
Okay, to the review part. After about 2 months I feel I should start using the VPS – I admit it’s a impulsive buy, just can’t resist the monster upgrade and 50% off offer – and the primary domain I provided when I signed up with it was somehow randomly picked, and now I want it changed into something else. So I sent the support team an email.
Note it’s about 2:30 A.M. CST. One of them, John, quickly responded to my help request, in less than 10 minutes, did the change and taught me how to debug DNS myself with a free tool intodns.com which by the way is a very cool tool.
The tool showed that I still needed to set the name servers for my domain at the registrar. I didn’t know how to do that so John asked me which registrar I was using, searched for the documents for me and then sent me the exact steps I needed to follow to accomplish the task.
Blah blah blah.
Things kept going wrong because I had no idea what I was doing with the DNS. I wanted to use my own name servers. It was after about 20 emails that I finally got everything in place and the domain started working. They responded to EVERY message in less than 5 minutes. And it’s about 4:00 A.M. CST.
End of story? Not.
I suddenly changed my mind that I wanted to completely re-provision the slice, using the new domain / host name in the first place, because, you know, I have obsessive disorders that knowing the old domain is still somewhere in the box makes me uneasy. I could still find the old domain listed via traceroute and reverse-IP lookup.
So I’m compelled to send another support ticket. John kindly asked me why I needed to do that and I told him I just wanted to, because I feel compelled. He then suggested me that I back up everything I can and let him know when I was ready.
After about 5 hours, the rebuild was done. I had a brand new slice that was as new as just born. Not sure how much time they spent in the 5 hours just for easing my compulsive mentality, I am sure grateful for their dedicated support.
Find more reviews of them here: http://www.wiredtreereviews.org/